Practice Late Cancellation Policy

We would like to let you know that;

We love to see and treat our patients here at the practice. Unfortunately, we do get a lot of appointments wasted during the working week. Many patients ring us in agony and we are not always able to see them straight away. Please be courteous to us and our other patients.

We humbly request that all patients do ring us as soon as practicable if they cannot attend an appointment, so we can give it to someone in real need. We ask for 48 hours’ notice to cancel, and if we do not, or have you not contacted at all even after the event, then this will go down as a failed appointment. If you miss two or more then we may not be able to offer you any more appointments.

If you are 10 minutes late or more then please let the reception staff know. We may have to reappoint you.

We understand that life does not run as smoothly as we all wish, and genuine issues occur.  We do apply common sense to all our policies, but please respect us so that we can be fair to everyone. Any abuse to other patients or staff members will not be tolerated

Private treatments

If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with two business days’ notice. This allows us to schedule in a patient who may be in urgent need of our care.

Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you.

Failed appointments can sometimes interfere with dental treatment and create unnecessary scheduling problems for other patients.

We strive to accommodate the appointment needs of our patients and make every effort to keep on time for appointments scheduled.

Failure to provide us with two business days advance notice or failure to present for a  scheduled appointment, late arrivals, short notice cancellations or missed Hygiene appointment will result in a cancellation or no-show fee. This fee will equate to £3/ minute of the appointment and clinical time lost.

It is understandable that sometimes cancellations cannot be helped due to illness or emergency and we will take all valid circumstances into account.

Our goal in communicating our cancellation and failed-to-attend policy is to avoid any extra charges being passed on to the patient.